Privacy & Cookie Policy

Effective Date: October 17, 2025

Last Updated: October 17, 2025

This Privacy and Cookie Policy ("Policy") describes how Dimetryx Ltd ("we", "our", "us"), a company incorporated in the United Kingdom, collects, uses, discloses, and safeguards personal data through the AedisPro App, its web platform, and related services (collectively, the "Services").

By using AedisPro, you acknowledge that you have read and understood this Policy and agree to the processing of your information as described herein.

1. Data Controller

Dimetryx Ltd

Office 12, Initial Business Centre, Wilson Business Park,

Manchester, United Kingdom, M40 8WN

Email: support@aedispro.com

2. Scope and Applicability

This Policy applies to:

  • Users of the AedisPro App and web platform
  • Individuals acting on behalf of business accounts
  • Visitors to our marketing website
  • Communications with Dimetryx Ltd for support or business inquiries

It is designed to comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and, where applicable, the California Consumer Privacy Act (CCPA).

3. Information We Collect

3.1 Information You Provide

  • Account and Profile Information: Name, company name, email address, and login credentials.
  • Payment and Billing Details: Billing address, cardholder information, and transaction records (processed securely by Stripe).
  • Project and Document Data: Files, drawings, measurements, and related content uploaded to AedisPro.
  • Communications: Messages and correspondence with our support or sales teams.

3.2 Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Session duration, activity logs, and feature interactions.
  • Analytics Data: Gathered via Google Analytics to improve product experience.
  • Cookies: Detailed in Section 12 below.

3.3 Information from Third Parties

  • Auth0: Authentication and identity management.
  • Stripe: Payment verification and subscription handling.
  • SendGrid / Azure Communication Services: Email and notification delivery.

4. Purpose of Processing

PurposeLegal Basis
Account creation and authenticationPerformance of a contract
Delivery and maintenance of servicesPerformance of a contract
Payment and subscription processingPerformance of a contract
Communication and supportLegitimate interest
Analytics and product improvementLegitimate interest / consent
Legal complianceLegal obligation
AI model training and optimizationLegitimate interest
Marketing communications (optional)Consent

5. Use of Data for AI Model Training

To improve the accuracy and performance of our AI-powered features, AedisPro may use uploaded documents and project data as part of ongoing model training and system optimization.

  • All data used for model training is aggregated and anonymized where possible to minimize exposure of identifiable information.
  • We do not sell or publicly disclose user content.
  • Users cannot currently opt out of this process, as it is essential to the continued development and improvement of our AI services.
  • In future updates, we may introduce an opt-out mechanism or advanced anonymization settings.

By using AedisPro, you acknowledge and consent to this limited use of uploaded content for system learning and model optimization under the lawful basis of legitimate interest.

6. Data Sharing and Disclosure

We do not sell or rent personal data. We may share data with trusted third-party service providers, including:

  • Microsoft Azure – cloud hosting and data storage
  • Auth0 – user authentication
  • Stripe – payment processing
  • Google Analytics – analytics and usage tracking
  • SendGrid / Azure Communication Services – email and notification delivery
  • Auditors, legal advisors, and regulators as required by law

All providers operate under contractual data protection obligations consistent with UK and EU GDPR standards.

7. International Data Transfers

Data may be transferred and processed outside the UK or EEA, including the United States, where some service providers are located. Dimetryx Ltd ensures that Standard Contractual Clauses (SCCs) or equivalent safeguards are in place for all international data transfers.

8. Data Retention

We retain personal data only for as long as necessary for the purposes stated herein:

  • Account data: for the duration of your active account
  • Project data: until deleted by you or your organization
  • Payment records: for at least seven years (legal compliance)
  • Communication logs: up to two years after closure

9. Data Security

We maintain robust administrative, technical, and organizational measures to safeguard your data, including:

  • Encryption in transit and at rest (TLS / AES-256)
  • Multi-factor authentication and access control
  • Regular security reviews and Azure compliance monitoring

No system is entirely immune to security risks, but we continuously assess and improve our controls.

10. Your Rights

Under UK & EU GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where applicable)

Requests may be sent to support@aedispro.com. Proof of identity may be required.

Under CCPA

California residents have the right to:

  • Know what data we collect and how we use it
  • Request deletion of personal data
  • Opt out of the sale of personal information (we do not sell data)
  • Appoint an authorized representative to submit requests

All requests will be addressed within legally required timeframes.

11. Children's Privacy

AedisPro is not intended for individuals under 16 years of age. We do not knowingly collect or process data from minors.

12. Cookies and Tracking Technologies

12.1 Types of Cookies Used

  • Essential Cookies: Required for authentication and session management.
  • Analytics Cookies: Used to analyze usage trends and performance.
  • Functional Cookies: Store user preferences and UI settings.
  • Marketing Cookies: Used only when consent is provided.

12.2 Managing Cookies

You may manage or disable cookies in your browser settings. Disabling cookies may affect certain site features or functionality. Upon first visit, you will be presented with a cookie consent banner.

13. Links to Other Websites

Our Services may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

14. Policy Updates

We may revise this Policy periodically. The most recent version will always be available at https://aedispro.com/privacy with an updated effective date. Material changes will be communicated through our website or via email.

15. Contact Us

If you have any questions, concerns, or requests regarding this Policy or your personal data, please contact:

Dimetryx Ltd

Office 12, Initial Business Centre, Wilson Business Park,

Manchester, United Kingdom, M40 8WN

Email: support@aedispro.com

Subject line: Privacy Inquiry – AedisPro

If you are unsatisfied with our response, you may contact the UK Information Commissioner's Office (ICO) or your local Data Protection Authority.

End of Policy